These three words describe the essence of our hosting philosophy. On the surface, it might appear that all hosting providers are essentially the same, but the truth is that they aren’t. There is more to creating a full hosting solution than simply providing the basic hardware, software, and network space. A specific approach must be taken to create a fully integrated hosting platform that allows the customer to scale their hosting needs as time passes, while providing first-class reliability and customer service.
Scalability
By offering hosting services ranging from basic virtual shared hosting to load balanced dedicated servers, we allow your service account with MakoSolutions to grow at the pace of your website. Jumping from a shared account to a VPS, or even a dedicated server should not be a headache. That’s why we’ve created our own internal seamless transfer protocol to allow for customers to transparently move their data and configurations to a new service platform.
Dependability
While hosting service scalability and customer service are critical to the overall client experience, it is all voided if the network infrastructure is not up to par. This is why MakoSolutions has chosen three premier datacenters in which to house all of its userbase.
BurstNET (Scranton, PA) – 99.9%+ Uptime (Re-built in Q4 2008)
LiquidWeb (Lansing, MI) – 100% Uptime
Peer1 (San Antonio, TX) – 100% Uptime
Commitment
At MakoSolutions, we believe a website requires more than just hardware and software to keep it running. It takes a team of hard working individuals with the proper technical expertise and caring attitude to manage your hosting infrastructure. That’s why all of our services are fully managed; from Level 1 basic technical support to Level 3 troubleshooting.
Source: Customer survey conducted 3/08, 6/08, 9/08, 12/08.
Whether you’re posting on your personal blog or maintaining an internet presence for your business, MakoSolutions staff treats your account as if it were their own. By maintaining an average response time of just under 20 minutes, we show our customers that they can put their full trust in our team of experts.